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FAQs

FAQjuan
Are you a factory or a trading company?

We are a factory, with more than 14 years experience in the mosaic industry already. Our factory covers 30000 square meters, with more than 200 employees. Since we are a factory, we can give you the lowest price, without trading company commission.

What is your production capacity?

Our production capacity is 20000sqm mosaic each month.

Can you send me your catalogues?

Yes, if you need more mosaic pictures from our company, just simply send us an email to tracyfs@vip.126.com, we will send you catalogues, you can choose the mosaic items you like from our website or catalogues, then we quote you the best price.

Can I get free samples?

Yes, if you are satisfied with our price and mosaic pics, we can send you free samples before concluding the order. But the courier fee will be paid by your side.

What is your payment terms?

Our payment terms is 30% TT as deposit, balance payment before loading cargos. Or we can do L/C at sight.

What is MOQ?

Our MOQ is 30 sqm each item.

What is you lead time?

Our production time would be 25 days after receiving deposit.

Can I send you our own design and you produce according to it?

Yes, we can. You can send us pics first, some simple designs we can produce it according to pics. Also, you can send us the real sample by courier, so we can do exactly the same as the real sample.

How do you ship it if I buy only a small quantity?

Our MOQ is 30 sqm each item, such small quantity we can pack it in a pallet, about 0.5CBM, shipping it LCL shipment by sea. If you have other cargos loading in China, we can also send our cargos to your other cargos’ location to consolidate in container.

If I place continuous orders, how do you prove each batch mosaics shades small difference?

We keep a piece of sample from each batch production, so next time when you reorder it, we will do exactly the same as last batch, in this way, the shades would be almost the same.

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